My official title is Career PATH Graduate Intern at UMass Memorial Health Care. UMMHC is a healthcare delivery system with more than 1,100 beds, serving Central MA. I work in the Quality and Patient Safety department, focused on process improvement. Overall, my department uses Lean methodologies to improve the financial, clinical, and administrative processes at UMMHC.
So far, my experience has been very rewarding. I am involved in a variety of projects, including Caring for ED Boarders and Transition of Care from ED to Inpatient (Acute Care) to name a few. I get a first-hand view of the complexities and madness in the hospitals; it's amazing to see how much "waste" or non-value added activities that occur in the hospital. This makes my job quite interesting. I'm able to make significant contributions, and improve my problem solving skills at the same time.
Although the internship has been great, I do miss everyone back at Heinz. I can't wait to see y'all soon.
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